Shoppers are facing frustration this morning (Monday, 30 September) as several Asda stores across the UK are unable to open on time due to problems with their till systems. Many are taking to social media to express their disappointment, with some left unable to complete their usual shopping.
One shopper shares their experience on X (formerly known as Twitter), saying: “Just got back from my usual Monday morning trip to Asda – soaked to the skin, and with no shopping. Their useless new till system that never works properly at my local branch is down, and the store cannot open.”
Other customers are voicing similar complaints, showing that the issue seems widespread. The malfunction is preventing stores from processing payments, leaving shoppers unable to make purchases as they arrive for their regular shopping trips.
Asda Responds to Shoppers’ Complaints
In response to the disruption, Asda is apologising to customers, stating: “We apologise to customers for the inconvenience caused by the technical issue with our tills this morning. Our teams are working hard to resolve the problem and ensure our stores can open as soon as possible. We appreciate your patience and understanding.”
The problems are occurring amid ongoing complaints from shoppers about the reliability of Asda’s new checkout systems. Many customers have reported till issues at various branches in recent weeks, adding to the frustration over the store’s handling of the problem.
Customer Frustration on Social Media
Social media platforms are quickly filling with posts from frustrated shoppers, some expressing disappointment at how the issue is affecting their day. Another user tweets: “The tills at my local Asda have been playing up for weeks now, but this is the first time the store can’t open. What a mess!”
Shoppers are hoping the issue will be fixed soon, as many rely on their regular visits to Asda to stock up on essentials.
