In a landmark moment for one of America’s leading food and drug retailers, Albertsons Companies has officially welcomed Susan Morris as its new Chief Executive Officer. With over 285,000 dedicated employees under her wing, Morris steps into the role during what she describes as a “transformational time,” pledging a people-first approach while leading the company through the next chapter of its evolution.
Morris, a seasoned retail veteran with decades of leadership experience within the Albertsons family, succeeds at a pivotal time when the company is aligning strategic investments with long-term growth ambitions. Her appointment comes with a clear message: the future of Albertsons will be driven not just by innovation and digital advancement, but by the strength and spirit of its 285,000 associates, who remain the backbone of the company’s ongoing success.
“I am thrilled to be taking the helm of our company during this transformational time in our Customers for Life strategy,” Morris stated in her first official remarks as CEO. “None of this would be possible without the support of our 285,000 associates who work tirelessly to make it all happen. I am incredibly grateful for their dedication and heart.”
Her words strike a chord in an industry where success hinges on human touch as much as it does on technological evolution. Under her leadership, Albertsons is expected to embrace a future-forward vision while maintaining its deep-rooted values of service, community, and excellence.
A Strategic Vision for the Future
Morris laid out her forward-looking strategy with clarity and optimism, pointing toward fiscal 2025 as a year of purposeful investment in the company’s core operations, infrastructure, and digital expansion. She highlighted that while the upcoming fiscal year would focus on strengthening foundational pillars, the long-term objective remains sustainable and consistent growth.
“As we look forward to fiscal 2025 and beyond, we are excited about the investments we have made in our core business,” she explained. “This includes the growth opportunity inherent in our digital platforms, which are working together to generate deeper engagement, increased digital inventory, and acceleration of growth in the Albertsons Media Collective.”
The Albertsons Media Collective, the company’s retail media arm, continues to gain momentum as a key revenue stream, offering brands enhanced visibility and data-driven opportunities within the Albertsons ecosystem. By leveraging this platform alongside enhanced eCommerce capabilities, Morris believes Albertsons is well-positioned to elevate the shopping experience and drive meaningful connections with its customers.
Growth on the Horizon
Although 2025 is earmarked as an investment year, Morris was quick to point out that the seeds being planted will yield significant returns in the years to follow. Starting in fiscal 2026, Albertsons aims to align with its long-term financial algorithm—targeting 2+% growth in identical sales and Adjusted EBITDA growth that outpaces sales growth.
Her approach is underpinned by a belief in balanced, data-informed decision-making while never losing sight of what truly matters: the customer and the team members who serve them.
“We are confident that, with the support of our incredible staff and our relentless focus on customer satisfaction, we will make Albertsons one of the best supermarket shopping experiences a shopper can have,” Morris said.
Leadership with Heart
Susan Morris is not only bringing a sharp business acumen to the top job, but also a compassionate leadership style that resonates deeply with Albertsons’ culture. Known for her accessibility and gratitude toward team members at all levels, Morris frequently reiterates that every associate—from stock clerks and cashiers to logistics operators and department heads—plays an integral role in the company’s success story.
The 285,000-strong workforce spans over 20 banners across the United States, including household names like Safeway, Vons, Jewel-Osco, and Shaw’s. These are the people who greet customers daily, fill online orders, manage supply chains, and keep shelves stocked. It is their unwavering commitment that continues to define Albertsons as a reliable and customer-focused retailer in an increasingly competitive marketplace.
A New Chapter Begins
With Susan Morris now at the helm, Albertsons embarks on an ambitious journey that blends operational excellence with innovation. Whether it’s enhancing digital integration, building out media capabilities, or reimagining the in-store experience, the company’s direction is clear—and it is built on trust, talent, and togetherness.
For Morris, it’s more than just business. It’s personal.
“To lead this company, backed by 285,000 passionate associates who care deeply about their work and their communities, is the honour of a lifetime,” she said. “Hand in hand, we will shape Albertsons into one of the most admired and beloved retailers in the industry.”
Indeed, the path ahead is promising. With Susan Morris at the wheel and a formidable team of associates walking beside her, Albertsons is not just preparing for the future—it is ready to define it.