Asda has announced a significant step forward in its customer engagement and retail strategy, combining leadership renewal with continued expansion in convenience formats. The company revealed that Chris Chalmers will join as Vice President for Customer Data and Loyalty in early 2026, marking his return to Asda after previous roles within the organisation. His appointment underscores Asda’s ambition to deepen personalisation across its digital platforms and reinforce the success of its Asda Rewards programme.
Chalmers will oversee the supermarket’s approach to customer insights, loyalty initiatives, and digital marketing. His background in both retail and technology positions him to lead Asda’s transformation toward more data-driven customer experiences, helping the brand strengthen loyalty in an increasingly competitive grocery market.
Alongside this leadership news, Asda continues its national rollout of Asda Express convenience stores, opening a new branch in Castleford, Yorkshire. The store is part of a wider plan to introduce up to 20 additional Express outlets before the end of the year. Each store offers more than 3,000 everyday products, including chilled and fresh options, along with services such as Costa Coffee machines, parcel collection points, and delivery partnerships with major on-demand platforms.
By combining investments in technology with an expanding local presence, Asda is positioning itself as a modern retailer that caters to changing shopping habits — from quick convenience trips to personalised online engagement. The dual strategy highlights the brand’s commitment to accessibility, innovation, and customer value.