Ed Betts, COO at Retail Express, explains the ways retailers can begin to streamline operations and empower decision making with safe, powerful, automated AI tools
AI-ready infrastructure turns data into value. Once the data is clean, structured and connected – and stakeholders have been fully brought on board – it’s time to unlock the true power of data through automation. This is what will put retailers on the front foot and give them a critical edge.
AI automations enable faster decision making, tighten operations, and result in smarter, more responsive business practices. Removing low-value manual tasks means staff can focus on what matters; improving intelligence and reaction speed to realise outcomes that would be impossible to achieve with human effort alone.
From reactive to proactive retailing
Through AI insights, retailers can adopt a proactive stance. If the market changes, such insights mean teams are already prepared to meet it. If a line underperforms or suddenly spikes in demand, prices and promotions can be quickly, safely, and accurately tweaked to match. AI brings the truth of operational data to light, helping lead executive decision-making which pre-empts issues before they arise and allows for key opportunities to be seized quickly.
An AI-powered recommendation engine might, for example, suggest inventory changes that help prevent gaps on shelf. A pricing algorithm could pinpoint markdown adjustments to clear inventory while maintaining margins. As retailers become more comfortable with predictive AI, and as its models and algorithms grow over time, AI engines can be employed to safely and automatically take over the small processes which slow retailing down.
Where to start with AI automation
It’s important to note that automation is the end game. Just as any AI rollout is best done piece by piece, automating tasks demands care, close attention, and a specific purpose. The smartest automations are those which are targeted where they will make the most impact and generate the most value from retail data. But the need for careful implementation does not mean that there is any time to waste; retail AI automation is already making a significant impact in a number of key domains:
i. Optimising inventory and replenishment through demand forecasting
Taking into account internal data, like historical and current sales patterns along with real-world metrics like upcoming local and seasonal events, automated demand forecasting models can proactively maintain optimal stock levels.
ii. Boosting price and promotions agility with AI adjustments and simulations
Using real-time demand insights, margin data, and even competitor data, retailers can have AI suggest safe adjustments to prices within specific strategic guardrails. Future promotions can be simulated and tweaked before they go live, helping to improve ROI.
iii. Improving customer engagement through hyper-personalisation
AI automations can power highly personalised recommendations and content across online, email, apps, and even in-store, allowing retailers to drive loyalty and raise customer spend without adding to marketing overhead.
iv. Greater supply-chain management potential with automated alerts
AI doesn’t just streamline procurement. It transforms the way deals are negotiated. By analysing supplier performance, market trends, and pricing data in real time, AI gives buyers the leverage points they need to secure more favourable terms. Automated alerts mean proactive adjustments can be made weeks in advance, not hours after the fact. And when it’s time to renegotiate, AI can automate the small stuff to help buyers focus on the big ticket.
Guardrails, governance, and growth
Today’s automation does not simply run unchecked. AI must not be left to operate as a black box, particularly in areas like pricing or marketing, where customer trust and brand perception are at stake. Clear oversight is vital to ensure optimal performance, to maintain trust, and to stop runaway errors. AI needs defined safeguards and a human should always have a place in the loop.
In this way, rules, exceptions and interventions can be clearly and consistently applied and aligned to strategy, allowing AI to generate the user confidence it needs to succeed. When retail teams trust the output of AI systems, they are far more likely to engage with them fully – to action AI insights, adjust workflows to fit AI tools, and eventually to hand off decision making in well-defined areas.
Human and machine in harmony
Ultimately, human oversight isn’t just a safety measure – it’s a strategic advantage. Those retailers whose AI journey leads them towards a day-to-day working environment in which algorithmic insights are fully embedded within a collaborative decision-making process are those that can truly unlock the potential of automation. Not just efficiency but, when humans and machines each do what they’re best at, better judgement, faster execution, and a more responsive retail business.
Done right, AI creates a multiplier effect. Early wins justify further investment. This is a journey that starts with strong foundations, trust in data, and modular systems, and every step of that journey must be taken with care and a clear sense of purpose. But once that essential infrastructure is in place, the question isn’t whether your business is ready for AI automation – it’s where you want to start.
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Edward Betts, COO, Retail Express
Ed has worked in the retail industry for over 20 years and joined Retail Express in 2019 where he is Chief Operating Officer. Ed has extensive and specialty knowledge of retail category management, pricing and buying requirements having worked with several UK retailers, including 8 years at Asda where he developed and launched a standalone online wine service. Following this, he worked for Distell, a large international drinks manufacturer, where he managed strategic accounts across several major UK grocers including Morrisons, Asda and Marks & Spencer. Ed is also Retail Express’ Head Consultant helping clients make more effective use of the products and services as well as providing consultancy on the effective use of pricing and category management.
About Retail Express
Retail Express is a leading provider of merchandising solutions and services for retail, wholesale and consumer packaged goods (CPG) manufacturers. It uses its deep industry understanding and expertise to provide business solutions that meet the evolving needs of merchandising and category management departments delivering improved productivity and enhanced financial results. Through its AI-powered end-to-end Intelligent Merchandising™ solution, Retail Express addresses the complex problems of advertising, marketing, promotions and pricing in retail, providing one version of the truth across the organisation and departments. Retail Express operates out of Leeds, UK, across Europe, North America & Australia. www.retailexpress.com.