Selco rolling out efficiency-boosting communication
technologies across its UK branches
69 stores will benefit from innovative headset-based communications technology –
enhancing customer service
VoCoVo, the retail communications specialists, is today announcing it has begun working with Selco Builders Warehouse, the UK’s fastest growing builders’ merchant. The partnership follows successful trials carried out in Reading, Kingston, Walthamstow, Orpington, Tyseley and Croydon last year and will help improve efficiency and enhance customer experience.
All of Selco’s 69 UK stores will implement a range of VoCoVo’s communications solutions, which are currently in operation in around 20 per cent of its branch network, with the remainder expected to be rolled out in the first quarter of 2021. Selco’s trials found that using the headsets provided, substantial time savings per day. In total, the builders’ merchant will utilise on average 30 lightweight wireless voice-command headsets per store, enabling its staff to talk, listen and help each other to instantly answer customer queries.
Previously, Selco relied on tannoy announcement for colleague communications.
Ian Kennedy, Operations Director at Selco, said: “In the trials using the VoCoVo headsets, Selco colleagues have felt safer, more efficient and better connected to the team, while there’s no doubt it has also improved our ability to deliver premium customer service. Our colleagues wearing the devices are able to easily communicate at the push of a button and the headsets are lightweight, durable, comfortable to wear and easy to clean.”
“We’re thrilled that Selco Builders Warehouse has chosen to enhance its in-store communications with VoCoVo technology,” says Martyn Jones, Director, VoCoVo. “It’s great to see another rapidly growing national retailer enhancing its in-store operations and customer service through two-way instant communication technology that will vastly improve the in-store experience for customers and colleagues alike.”